Product Design

Simplifying the Mobile Health Plan Experience

Redesigned a mobile health insurance experience to make plan information, ID cards, claims, and care tools easier for members to find and use.

Client:

Regional Insurance

Role:

UX/UI Designer

Project Duration:

18 months

Featured Image of Regional Insurance
Featured Image of Regional Insurance

THE PROBLEM

The legacy mobile app hadn’t received a major update in eight years. Members struggled to access ID cards, track spending, manage multiple policies, and find important plan information—contributing to declining satisfaction and increased support calls.

THE CHALLENGE

Modernize the experience across 15+ insurance plans while balancing accessibility, compliance, technical constraints, and the needs of a diverse member population.


Persona Pain points
Home and Care Tools Screens
Balance and Member ID Cards Screens
UI Kit
Hand-off to Developers

More Projects

Product Design

Simplifying the Mobile Health Plan Experience

Redesigned a mobile health insurance experience to make plan information, ID cards, claims, and care tools easier for members to find and use.

Client:

Regional Insurance

Role:

UX/UI Designer

Project Duration:

18 months

Featured Image of Regional Insurance
Featured Image of Regional Insurance

THE PROBLEM

The legacy mobile app hadn’t received a major update in eight years. Members struggled to access ID cards, track spending, manage multiple policies, and find important plan information—contributing to declining satisfaction and increased support calls.

THE CHALLENGE

Modernize the experience across 15+ insurance plans while balancing accessibility, compliance, technical constraints, and the needs of a diverse member population.


Persona Pain points
Home and Care Tools Screens
Balance and Member ID Cards Screens
UI Kit
Hand-off to Developers

More Projects

Product Design

Simplifying the Mobile Health Plan Experience

Redesigned a mobile health insurance experience to make plan information, ID cards, claims, and care tools easier for members to find and use.

Client:

Regional Insurance

Role:

UX/UI Designer

Project Duration:

18 months

Featured Image of Regional Insurance
Featured Image of Regional Insurance

THE PROBLEM

The legacy mobile app hadn’t received a major update in eight years. Members struggled to access ID cards, track spending, manage multiple policies, and find important plan information—contributing to declining satisfaction and increased support calls.

THE CHALLENGE

Modernize the experience across 15+ insurance plans while balancing accessibility, compliance, technical constraints, and the needs of a diverse member population.


Persona Pain points
Home and Care Tools Screens
Balance and Member ID Cards Screens
UI Kit
Hand-off to Developers

More Projects