Product Design
Simplifying the Mobile Health Plan Experience
Redesigned a mobile health insurance experience to make plan information, ID cards, claims, and care tools easier for members to find and use.
Client:
Regional Insurance
Role:
UX/UI Designer
Project Duration:
18 months


THE PROBLEM
The legacy mobile app hadn’t received a major update in eight years. Members struggled to access ID cards, track spending, manage multiple policies, and find important plan information—contributing to declining satisfaction and increased support calls.
THE CHALLENGE
Modernize the experience across 15+ insurance plans while balancing accessibility, compliance, technical constraints, and the needs of a diverse member population.





More Projects
Product Design
Simplifying the Mobile Health Plan Experience
Redesigned a mobile health insurance experience to make plan information, ID cards, claims, and care tools easier for members to find and use.
Client:
Regional Insurance
Role:
UX/UI Designer
Project Duration:
18 months


THE PROBLEM
The legacy mobile app hadn’t received a major update in eight years. Members struggled to access ID cards, track spending, manage multiple policies, and find important plan information—contributing to declining satisfaction and increased support calls.
THE CHALLENGE
Modernize the experience across 15+ insurance plans while balancing accessibility, compliance, technical constraints, and the needs of a diverse member population.





More Projects
Product Design
Simplifying the Mobile Health Plan Experience
Redesigned a mobile health insurance experience to make plan information, ID cards, claims, and care tools easier for members to find and use.
Client:
Regional Insurance
Role:
UX/UI Designer
Project Duration:
18 months


THE PROBLEM
The legacy mobile app hadn’t received a major update in eight years. Members struggled to access ID cards, track spending, manage multiple policies, and find important plan information—contributing to declining satisfaction and increased support calls.
THE CHALLENGE
Modernize the experience across 15+ insurance plans while balancing accessibility, compliance, technical constraints, and the needs of a diverse member population.










